the conrad’s staff brought me to tears with their thoughtful gestures and amazing service during my special birthday weekend

Incredible hospitality with personal touches.

Loved the amazing staff who surprised me with a birthday bottle of champagne for my fiancé! The panoramic view from our King suite was breathtaking. Only downside was the slight delay in check-in. 😊

During my recent stay, I was impressed by the spaciousness and cleanliness of the room. The facilities were well-maintained, and the bedding provided excellent comfort. The location is ideal, just a short walk from the National Mall, and the staff was proactive in addressing my business needs, ensuring a smooth experience for my meetings.

WiFi speed was inconsistent at times.

great stay but minor issues

The staff provided personalized service that truly enhanced our family experience. The beauty of the hotel, with its elegant design and attention to detail, made our stay special.

The check-in process took longer than expected.

The Sakura Club was amazing, offering access to quality food around the clock. The location made sightseeing a breeze, and the rooftop bar had fabulous views. My highlight was definitely the stunning decor throughout the hotel.

We had a nice birthday stay! The views from our corner room were spectacular, and the room service was decent, although I hoped for more use of my hotel credit. Overall, a great experience!

The hotel is conveniently located, just a short walk from the lively Chinatown, which was a hit with our kids for its fun, eclectic eats and entertainment options. Our room was spacious and well-equipped, perfect for our family of four.

My kids wished there were more family-friendly amenities, like a kiddie pool or play area. It would make the stay even better for families.

After an amazing four nights, I must say the Sakura lounge was a highlight, especially the complimentary dinner that made up for our delayed flight, and the spacious room made our stay so cozy. I loved relaxing by the sun terrace and enjoying the garden area whenever we wanted to unwind. Just a small hiccup with my check-in invoice, but it didn’t really spoil the fun. 😊

The hotel's contemporary design with elegant decor made me feel comfortable and welcome. The spacious, clean common areas were filled with natural light, and I appreciated the accessibility features that made moving around easy for seniors like myself.

More seating in common areas would be appreciated.

I stayed for a couple of nights to celebrate my birthday, and it was an unforgettable experience. The room was spacious and had high-tech amenities that made my stay comfortable. The highlight had to be the exceptional service, particularly from staff members like Kiki, who went out of their way to make my special day memorable. My only downside was a slight delay with my check-in, but the staff handled it well and offered a pleasant experience overall.

Enjoyed the spaciousness of the Deluxe King Room. check-in was confusing.

The room was spacious, quiet, and equipped with high-tech amenities. The shower was fantastic, and the toiletries provided were top-notch. Additionally, the location was perfect—short walks to numerous restaurants and attractions made it easy to explore the city!

There was a mistake with my invoice.

A Memorable Stay with Exceptional Service

Celebrating our anniversary here was truly special! The corner suite in the Sakura Club was fantastic, complemented by 24-hour access to snacks and themed dinners. Two kind attendants surprised us with chocolates arranged beautifully, making our experience unforgettable. Don’t miss the complimentary breakfast in the club. Highly recommend!

The room was spacious and equipped with high-tech amenities. I enjoyed the in-room features, and the location was perfect for exploring nearby attractions. My favorite moment was the rooftop bar with stunning views. it felt like a scene from America’s heartland. I appreciated the warm care from the staff throughout my stay, making my time feel special. I travel to experience different cultures, and this stay gave me a taste of American luxury.

I faced a delay during check-in due to high demand. Also, I noticed some noise from other guests in the hallway at night.